Using Social Media to Communicate Emergency Response

 

Yesterday Dave Lawry and I presented Using Social Media to Communicate Emergency Response at the 2013 APWA North Amercian Snow Conference in Charlotte, North Carolina. It was fun to give the presentation with Dave because he had some interesting first-hand experiences with implementing social media as a communication tool, particularly during snow operations. His stories came from when he was serving as the Director of Public Works for the city of Elgin in Ill. – some of what they had done has been covered by this blog over the years.

APWA North American Snow Conference Session

About a year or so ago, Dave moved on to take a position with Chastain and Associates. But even though he is no longer with a city, he continues to encourage and help others in local government with figuring out how best to implement the use of social media. Today Dave led a roundtable discussion at the conference to further explore the topic and share thoughts. He sent me an email and said, "The followup round table was well attended today with two from the class yesterday wishing to continue the discussion. My table was full." Even though I would have liked to attend, I had to return to Illinois because of other commitments so missed the discussion, but I am sure based on the questions we got yesterday it was helpful and informative.

Fortunately I'll be able to work again with Dave in the Fall when we discuss Social Media and Public Works at the 12th Annual Public Service Institute on Oct. 8, 2013, in Effingham, Ill. Our presentation will be given as part of IPSI – a leadership and management program held each year for one week in Illinois. The entire program, which focuses primarily on public works, spans a three-year time period. Last year was my first year of training, and I plan to return this year not only to help Dave with the social media session, but also to go for my second year as a student. As anyone who has attended will tell you, the highlights of the program are Lewis and Mary Bender – the two incredible people who are responsible for organizing and hosting the whole event. Lew also teaches most of the sessions. If you haven't gone yet, I highly recommend you consider going. Just meeting Lew and being able to learn from his years of wisdom makes it all worth it by itself. But the added benefit is you'll also be able to network with and learn from other public works people from all over Illinois. It's really one of the few training opportunities we have for learning how to manage in the unique setting in which we all work. And I'm sure as part of our session at IPSI, Dave and I will be able to further explore the use of social media as a communication tool during emergencies. (Note that I am no longer with the employer shown on the schedule – I've since accepted a position with another governmental agency.)

But for now, you can view the presentation we gave yesterday here:

 

Share

Copyright and Consultant Exhibits

Copyright/Mapping ExampleToday another question came up in our ongoing discussions about copyright and government. So I thought I'd post the scenario and question and see how others viewed this. It seems that many counties, at least in Illinois, arrange for the production of aerials and the creation of data such as parcel information, roadway and water features, and other infrastructure. They then allow other governmental agencies to use this information. Often this permission is granted through agreements. Sometimes it is offered for free and sometimes at an annual cost. 

While much of this information is used by other governmental agencies like cities on a daily basis as the foundation for their GIS, occasionally a city might share this information with an outside consultant for the purpose of having exhibits or reports prepared. This is allowed through their agreement with the county because the use is for the purposes allowed in the agreement. However, if the governmental agency chooses not to include an ownership clause allowing them to retain all rights to the work created by the consultant, the company preparing the exhibits or reports will often attach a lengthy copyright and license document indicating the exhibit or report is covered under a copyright claimed by them. So the governmental agency cannot use the exhibit or report in any way that lies outside the uses specified under the consultant's copyright.

The question is, does the consultant have the right to copyright work they created using copyrighted material that they themselves had been granted no direct agreement or permission to use from the original owner of the work? Another but similar question is what if the city had paid a consultant to create an exhibit and included in the agreement a statement that allowed them to take ownership of the copyright upon final payment. So now the city owns the copyright to that exhibit. Let's say for some reason, the city wants to use that exhibit as a foundation for another exhibit, and they hire another consultant to create it. They do not release their original copyright, but do allow the consultant to use the exhibit to create a new one for them. However in this case they do not include any language retaining ownership of the final product. Does the consultant have the legal right to copyright the new exhibit when they have not been given permission to do anything other than modify the original work for their client? If I am the consultant, is all that I own in the  map above the work below?

Copyright/Mapping Example 2

I don't think too many people have addressed these two questions because it has really only become an issue with the increased use of digital tools. And I believe most people, myself included, had thought all government documents are in the public domain. However, we cannot assume this – by law, only federal documents are in the public domain. States and cities do have the right to copyright their work unless they have passed laws that state otherwise. And we all know you don't have to indicate a copyright – in the U.S. it is automatically created when you create a work. I'd be very interested in hearing any opinions, policies, or how governmental agencies and consultants are handling this issue.

(Note: the actual underlying map used in the example above is in the public domain, but the questions should be considered as if it was copyrighted and given to me to be used to create an exhibit for a proposed well location.)

Share

The Metaverse Code

City Hall on SanFrancisco Zoo Sim in Second LifeIt was only a matter of time. Throughout history, whenever people have come together and formed a dependence on each other for their physical, social, and economic well-being, they've eventually had to create some form of governance. The Old Testament, a type of code that governed a group of people no matter where they lived, is one of the oldest examples we have of a document of governance. We have also seen people develop documents of governance intended to be implemented based on a physical location such as a nation, state, or city. And this need for governance is also found in organizations and businesses because the framework in which people interact is not the trigger – it's the interaction that triggers the need for governance. And so today we are watching as this age-old practice of establishing rights and responsibilities becomes an essential need in our virtual communities.

Over the weekend, Vanish Firecaster posted an excellent beginning to an "Avatar Bill of Rights," and I encourage anyone involved in virtual worlds to read through it. While rights are important, they are not the only part of the equation. To be successful, people need their rights to be balanced with responsibilities. Last year I helped facilitate the development of a participation agreement for people who want to access the MOSES grid. During the open discussions we held to develop the document, we covered expectations, behavior, responsibility, and rights. While the choices made for each of these in MOSES is much different than what would be developed for a public and social virtual world, the process is the same. And the final agreement, which provides for a type of governance, is necessary to ensure the grid or virtual world operates in a successful and organized manner. In the case of MOSES, it also ensures those who enter and interact with others in that setting do so with a clear understanding of everyone's role and responsibilities.

It's really no different from what we have in the places where we live. I'm not sure how it is set up in other countries, but in the United States, we have federal laws to define and protect our rights. But those are not enough. The founders of our country realized each state and local region would need to further refine and develop rights and responsibilities in order to maintain order and protect people and meet their specific needs. So each of us in the U.S. accepts a different set of rules and resonsibilities based on the state and/or city where we live. And if we don't want to accept them we can either try to change them, or we can move.

Hill Valley Courthouse Mall

Perhaps in developing virtual rights and responsibilities, or a Metaverse Code, we could follow a similar type of framework. We could begin as Vanish has done and define the rights including those identified by the founders because they are "natural and inalienable rights." Then each grid, which is a type of city or region, can develop and further define these rights and responsibilities based on the culture or population dependent on that place. It would function as specific code for that grid and fit within the umbrella of the Metaverse Code and any laws imposed by the physical world. And the people who make up the population of a specific grid, even if owned by an individual or company, should help develop the code because a "government" only gets its authority from the people. And yes, I realize a private grid is owned by a private person, and they certainly can try to make up their own rights and responsibilities to impose on everyone, but without acceptance of their authority, they will face an empty grid. So it is in the best interests of their grid, if they expect people to invest time and money there, to allow those same people to have a voice in the governance of that grid.

Knight Sculpture

In the spirit of exploring the idea of governments and virtual worlds, Vanish set up a meeting on Saturday, Feb. 23, 2013, at 4 pm CST to discuss the topic. If you have an interest in either government or virtual worlds, I highly suggest stopping by to add your voice to the conversation or even just to observe. The site is currently set to be held in OSGrid on the Public Works sim. But because some people who want to attend are banned from entering OSGrid, he will probably move it to another grid. So make sure to keep checking the listing to see the final location.

 

Share

Establishing Professional Goals

Happy New Year 2013With the dawning of a new year I see so many people talking about their resolutions and goals for 2013. Annual goal setting is not really something I've dedicated much time to in the past. Instead, I always seemed to follow a rolling, unwritten list of goals that are separate from the ones I have at work. But this year I felt more compelled to put down in writing a set of professional goals for the year and relate them to a mission statement. Here's why I finally took this step:

  1. Helps me stay organized -over the last month or so I made a few commitments to participate in certain events or activities so this helps me organize my timeline. 
  2. Helps me stay focused and track my progress – last year I created some goals for my work in MOSES and have found it to be a great help in guiding and assessing my progress there. We also create goals at work to ensure what we do each day helps support the overall goals and strategy set by the city council. So I figured it might be a good idea to extend this approach to other areas of my life.
  3. Helps me justify what I spend time on – the practice of establishing goals and tying them to an overall professional mission helps ensure the things I choose to spend time on outside of work will help me be successful in what I actually want to achieve.

Here are the general goals. They are in addition to the goals I have at work. I have not included in this post the specific tasks I established for each. Perhaps that is something I will do at the end of the year when I assess the progress I made.


Annual Professional Goals for 2013

Mission: Promote and empower others in the use of online technologies within the public works and government industries and provide information and services to the public for the purpose of advancing the understanding of community, government, and public works.

Goal 1
Advance the understanding and use of online communication in the public works industry

Goal 2
Participate in industry organizations to advance understanding of public works and education within the public works profession

Goal 3
Develop and deliver industry education online and in-person

Goal 4
Participate in and provide value to virtual world communities such as MOSES, Second Life, and OpenSim


Of course, I also have personal goals related to family and my research in genealogy. But for those, I still don't see a need to set them down in writing. And I wonder how easy it would be to set specific tasks since family and genealogy can be so unpredictable and somewhat out of my control. I am going to see how the year goes using this set of professional goals, and depending how it works out, maybe next year I can at least consider trying it out in those other areas of my life.

If any of you create professional or personal goals, I would be interested in hearing how you establish, document, and track them. 

 

Share

Illinois Considers New Stormwater Regulations

Inlet FlowIf you live in Illinois, it’s important for you to be aware of a set of recommendations for changes to stormwater regulations in Illinois. Because if the Illinois EPA (IEPA) adopts the recommendations as submitted, everyone in Illinois has the potential to be financially impacted by their implementation. And even though these recommendations have the potential to significantly increase costs to the majority of people in Illinois, few people were even aware they were being developed. Unfortunately, these regulations are complicated and comprehensive so I’ve created a general summary in this post with a more detailed look at the recommendations in the next post (draft of that post). I encourage you to at least read through this post because, if implemented, this will impact everyone living or doing business in Illinois. It is very important to know and understand what is being considered.

Background

Those of us who work with stormwater design and regulations first found out about the proposed recommendation about a month ago from one of the committee members. He was one of only two engineers who were on the committee with the rest primarily being members of environmental groups. This engineer sent out an email letting us know that it was important for us to attend a public meeting where the draft recommendations were to be released. He also encouraged us to submit comments because while he was able to prevent through his participation on the committee some unreasonable suggestions from making it into the document, there were still significant problems with the proposal. Initially the IEPA was only going to give the public until November 23, 2012, to comment. This date has been extended to November 30, 2012, although it really is still not enough time to adequately inform people about these recommendations and give them time to respond. The link to the IEPA fact sheet with the public meeting announcement, a link to the proposed recommendations, and a suggested comment email you can send are at the bottom of this post.
 

General summary of the recommendations

The workgroup recommended that sites to be developed in Illinois would be required to retain the first 1.35 inches of rain that falls on the area of impervious surfaces located on the property. The site would not be allowed to release this water off the property at all. An example of this is if you were to build an average size home on an average size lot, you would have to build a stormwater facility on your property to capture and hold approximately 3000 gallons of water (this amount of water fits into a space measuring about 10 feet by 10 feet by 4 feet deep). The design of this facility would have to be done by a licensed professional engineer and the drawings recorded with your building permit. While the recommendations also suggest requiring a licensed engineer to prepare as-builts and certify the facility was constructed as planned and record these drawings with the state and local agencies, the recommendations also indicate a possibility of waiving just the as-built drawing requirement for single family homes. Instead homeowners would be required to self-certify that the facility was built as designed.
 
However, the workgroup recognized that not all sites might allow the construction of such a facility – for example, in a downtown area. In these cases, property owners would have to provide an off-site mitigation facility.This mitigation site would have to be located somewhere in the same region as the building site.
 
The other component of the recommendations is the requirement of an operation and maintenance plan. This plan must show how the property owner will maintain and operate the facility for the life of the property and provide for methods to measure and prove the facility is performing as designed. The recommendation is that this plan become a recorded covenant attached to your deed with responsible parties identified in the document. And this plan will be required whether the facility is located on the property or on a mitigation site. The plan must also cover such items as weeding, irrigation, replacement at the end of the facility’s useful life, snow storage, and de-icing practices. A budget for the plan’s implementation must also be included. It is suggested the owner track these costs and submit them to the IEPA on a periodic basis.
 
The workgroup does not believe any legislation is needed to implement these regulations. Therefore it is suggested the IEPA enforce them through existing programs. This means that most likely local governments will be required by the IEPA to enforce the regulations locally. Because of the lack of staff at most local governments and the amount of inspections and oversight and enforcement required by these recommendations, many governments could be forced to create a stormwater utility or at a minimum raise taxes to their citizens to cover the cost of these regulations.
 
The other problem for local governments is that these regulations will apply to any project involving impervious surfaces like roads. So state and local governments will have to capture and hold water along roadways. Because there usually is not room to do this along a typical road corridor, the recommendations suggest the purchase of land along roads for these stormwater facilities. This could lead to governments having to secure land from adjacent property owners for this purpose. And in many cases it could lead to the installation and required maintenance of natural plantings and swales along roads in front of homes. The costs for the additional land, design and construction of these facilities, and the perpetual monitoring and maintenance of their performance will significantly increase government expenditures which most likely will be passed along to property owners through taxes or stormwater fees.
 

General problems with the recommendations

Overall the problems these recommendations could cause are potentially numerous. Below are just a few problems/issues, in addition to those noted above, that might be faced by each of the following groups:
 
Homeowners: They will have additional costs during construction of anything that will create a hard, nonpermeable surface such as buildings, driveways, pools, patios, etc. They will have a liability attached to their deed naming them as a responsible party for the operation and maintenance of a stormwater facility either located on their property or on someone else’s property if mitigation was needed. They will need to follow their operation and maintenance plan, provide and track the budget for its implementation, and possibly submit this to a governmental agency. Should neighbors complain they are not adequately maintaining their own facility, they could be subject to inspection and possible enforcement and fines by a governmental agency. In addition, if living along a public road, homeowners might be required to sell property to governmental agencies for stormwater facilities. These might include swales with natural plantings located across the frontage of each home.
 
Business owners/property owners: They will face the same requirements as homeowners except for the additional requirement to submit final as-built drawings that are prepared and certified by a licensed engineer.
 
Well and septic owners: They could experience changes to groundwater tables and performance depending on facilities constructed for nearby development and roadways. Septic fields could experience greater amounts of water while well owners might find their recharge areas affected by the elimination of natural rainfall. Or wells could experience an increase in water flow and risk the possibility of direct contamination from sources not previously tied into the groundwater in that area.
 
All citizens and the governments they support: Because government is a property owner, all roads and any linear projects involving nonpermeable surfaces could be subject to these requirements. This means that costs for many projects could rise significantly as additional property must be secured and stormwater facilities constructed. Because all this adds time to the design phase, projects will no longer be implemented in a timely fashion. There is also a good chance that the IEPA will require local governments to enforce these regulation on private property. If so, most local governments do not currently have the resources to do so. This means that there will be a good chance local governments will either have to raise taxes or impose a stormwater fee to pay for the staff and resources needed to monitor, manage, and enforce these requirements.
 
County Recorders/Realtors/Lawyers/Bankers/Lenders: The recommendations include a requirement to record the operation and maintenance plan as a covenant on the property. This means an additional document to be recorded at the county recorder’s office along with a new document to be recorded each time the responsible party on the plan is changed. This could also become an additional document that must be checked for compliance and accuracy by title companies, banks, mortgage companies, realtors, and lawyers, etc any time a property is sold or refinanced. In addition, because of the problems and potential damages that could result from introducing stormwater into the ground in a manner and at a rate that is not natural for a specific area, there is a potential for increased litigation. 
 
 
 
 

What can I do?

It is important for people to comment on this topic. Otherwise, the recommendations will be submitted to the IEPA as they are currently proposed in the draft document. Below is an email form that can be used to send in your comments to the workgroup. I've included suggested language, but it can be changed by you just by clicking in the message area and editing the words. To submit, just click the send button at the bottom of the email box. At the bottom of this post there is also a share button – make sure to share the post with all your Illinois friends to encourage them to also send in comments:

 

kelly.thompson@aiswcd.org
Your name and address as entered below will be added. You do not need to add your name above.
13 people have taken part in this action. Please contact pwg@publicworksgroup.com if you have any difficulties or queries.

 

 

 

Share

What Police Really Do

Police lamp

Police have a fairly obvious presence in our lives – we see them at events, driving on the roads, and we count on them if we happen to be a victim of a crime. They are so familiar that many people probably think they have a good idea of exactly what the police do each day. I've worked around police for much of my career, and because of this, I also thought I had a good idea of what they did. Was I ever wrong! And after reading the comments in a blog post the other day about police helping a guy recover his iPhone, I realized what I'm sure the police already know – few people in the general public really know or understand what they do.

Of course, I am still very, very far from being an expert on law enforcement. Actually, I'm not even close. But after reading those comments, I thought it was important to share what I learned about their work because it was not what I expected. It was many years ago, and the mayor who I worked for asked me to write a grant so the city could receive federal money to hire some police officers. I set about my task and soon realized I would need to categorize and summarize months of police calls. This was before we had a computer system that could automatically generate this type of report. So I had to read each call to figure out what category it belonged in.

That year, I was probably around 30+ years old. Definitely old enough to think I knew what type of calls we were getting – locked keys in cars, theft, gang or bar fights, drugs, DUI, traffic accidents, etc. And sure, there were those types of calls, obviously more in some categories than others. But what completely surprised me was that the majority of calls, and I mean the MAJORITY, were calls for domestic disturbances or for calls from people who seemed to be imagining things. (I say imagining because the police did go to these homes over and over again and consistently found nothing – no one sneaking around the home, no horse looking in the window, no one sneaking into a home and moving things).

Never would I have imagined that many families in our community were fighting or having disagreements of such severity that they would regularly have to call the police to resolve the matter. And most of the calls were from the same homes over and over again. It was the same thing for the people who "imagined" things. The same people called all the time, and each time an officer would have to go because they would not know if someone was really there or not unless they checked. But each time, nothing.

I asked our policemen about this, and they confirmed that yes, much of their time was spent going to resolve fights between family members. They shared with me that they do receive training in conflict resolution to help manage these situations. And one of the aspects of it that makes it challenging is they really can't tell sometimes who is "right."  For example, a husband might accuse a son of stealing something from his home yet the son says it is his. How is the policeman to know whose it really is? Yet he has to somehow help calm everyone down and work towards a resolution.

I came away from that grant-writing experience with a whole new understanding of what police work really involves and what our police face every day. Not only do they take care of the "bad guys" and handle traffic, but most of the time they're monitoring and helping smooth out that undercurrent of turmoil in our communities. 

(If you're interested in learning more about the type of calls police are receiving in your town, you're in more luck than I was 20 years ago. Today, many police departments post on their city's website the number and type of calls they receive.) 

 

 

Share